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Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Model 384 Versatile Gas Fireplace
Buck Stove

Model 384 Versatile Gas Fireplace

SKU: NV 3844LP-DOORS
Sale price$2,237.00
Enjoy Peace of Mind: 2-Years Warranty

Free delivery for purchases over $500.

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Product Description

Efficient Heating with Timeless Style
Introducing the Model 384 Gas Stove featuring Blue Ridge Gas Logs. This versatile gas stove is designed to blend seamlessly with your home decor while delivering exceptional performance. With an impressive heating capacity of up to 33,000 BTUs, the Model 384 can be installed freestanding on elegant Queen Anne legs, with an optional pedestal, within stylish mantels, or even inserted into an existing masonry fireplace using an optional trim kit. This stove offers endless possibilities for installation, ensuring that it fits beautifully into any space.

Product Features

  • Impressive BTU Output: Produces up to 33,000 BTUs, efficiently heating spaces up to 1,800 square feet, making it perfect for living rooms, family rooms, or commercial settings.
  • Elegant Design Options:
    • Freestanding Installation: Can be placed on Queen Anne legs (Height: 31 1/4").
    • Optional Pedestal: 10 1/8" height, providing a minimalistic look or a more dramatic display.
    • Versatile Configurations: Available in single-sided, three-sided, and corner setups for adaptability within various environments.
  • Safety Features:
    • Oxygen Depletion Sensor: Ensures safe operation by monitoring oxygen levels and automatically shutting off the stove if levels drop too low.
  • Reliable Ignition System:
    • Piezo Matchless Ignition: Ensures quick and hassle-free ignition for your convenience.
  • Integrated Blower: Enhances heat distribution throughout your space, ensuring comfort and efficiency for your entire room.
  • Millivolt Gas Valve: Offers compatibility with remote controls or wall thermostats for easy and precise temperature management.
  • On/Off Remote Included: Effortlessly control your stove with the included remote for ultimate convenience.
  • Manufactured Home Approved: Certified for installation in manufactured homes, allowing flexibility in various settings.

Product Specifications

  • Unit Dimensions: 32" W x 23-1/2" H x 14-1/4" D
  • Minimum Fireplace Dimensions Required:
    • Height: 25 1/8"
    • Width: 33"
    • Depth: 12 1/2"
  • Flue Size: 6” diameter for proper venting.
  • Weight: Approximately 220 lbs, ensuring stability and durability.
  • Heat Output: 1,500W (5,115 BTU/hr), guaranteeing effective heating performance.
  • Efficiency Rating: High efficiency with an approximate output, as actual performance may vary based on factors like climate and stove location.
  • Included Items: Stove/Fireplace, Blower, Manual Rotary Thermostat, On/Off Remote.

Important Customer Information

  • Installation Requirements: Ensure proper installation according to local building codes and manufacturer guidelines for safety and performance. A licensed professional should handle the installation, especially in manufactured homes or areas with specific regulations.

  • Manufacturer Guidelines: Review the user manual for detailed installation instructions, operational guidelines, and maintenance recommendations.

  • Safety Precautions: Familiarize yourself with emergency shutdown procedures and ensure that everyone in the household knows how to turn off the unit in case of an emergency.

  • Maintenance: Regular cleaning, inspection of the oxygen depletion sensor, and blower maintenance are strongly recommended to ensure optimal performance and longevity of the stove.

  • Warranty Information: The Model 384 comes with a two-year warranty covering defects in materials and workmanship. For any warranty claims or technical issues, customers should initially contact their dealer, who will manage service requests.

  • Variability Note: The BTU output, weight, and efficiency are approximate and can vary based on factors such as climate, stove location, accessories used, home layout, insulation, ceiling heights, and how the unit is operated and maintained.

Product Documentation

Model 384 Manual Aug 2024

 

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Product Description

Efficient Heating with Timeless Style
Introducing the Model 384 Gas Stove featuring Blue Ridge Gas Logs. This versatile gas stove is designed to blend seamlessly with your home decor while delivering exceptional performance. With an impressive heating capacity of up to 33,000 BTUs, the Model 384 can be installed freestanding on elegant Queen Anne legs, with an optional pedestal, within stylish mantels, or even inserted into an existing masonry fireplace using an optional trim kit. This stove offers endless possibilities for installation, ensuring that it fits beautifully into any space.

Product Features
  • Impressive BTU Output: Produces up to 33,000 BTUs, efficiently heating spaces up to 1,800 square feet, making it perfect for living rooms, family rooms, or commercial settings.
  • Elegant Design Options:
    • Freestanding Installation: Can be placed on Queen Anne legs (Height: 31 1/4").
    • Optional Pedestal: 10 1/8" height, providing a minimalistic look or a more dramatic display.
    • Versatile Configurations: Available in single-sided, three-sided, and corner setups for adaptability within various environments.
  • Safety Features:
    • Oxygen Depletion Sensor: Ensures safe operation by monitoring oxygen levels and automatically shutting off the stove if levels drop too low.
  • Reliable Ignition System:
    • Piezo Matchless Ignition: Ensures quick and hassle-free ignition for your convenience.
  • Integrated Blower: Enhances heat distribution throughout your space, ensuring comfort and efficiency for your entire room.
  • Millivolt Gas Valve: Offers compatibility with remote controls or wall thermostats for easy and precise temperature management.
  • On/Off Remote Included: Effortlessly control your stove with the included remote for ultimate convenience.
  • Manufactured Home Approved: Certified for installation in manufactured homes, allowing flexibility in various settings.
Product Specifications
  • Unit Dimensions: 32" W x 23-1/2" H x 14-1/4" D
  • Minimum Fireplace Dimensions Required:
    • Height: 25 1/8"
    • Width: 33"
    • Depth: 12 1/2"
  • Flue Size: 6” diameter for proper venting.
  • Weight: Approximately 220 lbs, ensuring stability and durability.
  • Heat Output: 1,500W (5,115 BTU/hr), guaranteeing effective heating performance.
  • Efficiency Rating: High efficiency with an approximate output, as actual performance may vary based on factors like climate and stove location.
  • Included Items: Stove/Fireplace, Blower, Manual Rotary Thermostat, On/Off Remote.

Important Customer Information

  • Installation Requirements: Ensure proper installation according to local building codes and manufacturer guidelines for safety and performance. A licensed professional should handle the installation, especially in manufactured homes or areas with specific regulations.

  • Manufacturer Guidelines: Review the user manual for detailed installation instructions, operational guidelines, and maintenance recommendations.

  • Safety Precautions: Familiarize yourself with emergency shutdown procedures and ensure that everyone in the household knows how to turn off the unit in case of an emergency.

  • Maintenance: Regular cleaning, inspection of the oxygen depletion sensor, and blower maintenance are strongly recommended to ensure optimal performance and longevity of the stove.

  • Warranty Information: The Model 384 comes with a two-year warranty covering defects in materials and workmanship. For any warranty claims or technical issues, customers should initially contact their dealer, who will manage service requests.

  • Variability Note: The BTU output, weight, and efficiency are approximate and can vary based on factors such as climate, stove location, accessories used, home layout, insulation, ceiling heights, and how the unit is operated and maintained.

Product Documentation

Model 384 Manual Aug 2024

 

Shipping Policy

Shipping Policy

  • Order Cancellation:

    • Orders can be canceled free of charge as long as they have not left our facility. Once an order has shipped, a 15% restocking fee applies, in addition to return freight costs. If there are any damages during the return process, we will deduct those from your refund. Refunds will only be issued once the item is returned to our facility.

  • Reporting Damaged Items:

    • You have 30 days to report any damaged items upon arrival. Customers should not accept a damaged package if possible. If you cannot refuse the damaged package, please contact us and provide photos of the damaged package and items.

  • Shipping Timeline:

    • If the item is in stock, it typically leaves the warehouse within 1 to 2 business days.

  • Carriers Used:

    • For stoves, shipments are always handled via LTL through Southeastern Freight Lines, R&L, or XPO. Replacement parts are shipped via USPS or UPS, depending on which option is the most economical for the customer.

Installation Responsibility

  • The customer is responsible for arranging the installation of their stove. We recommend contacting a local professional for installation services to ensure proper setup and compliance with safety regulations.

Additional Customer Information

  • Customer Responsibility: It is the customer’s responsibility to check the condition of the items upon delivery and report any issues promptly.

  • Refund Processing Time: Once we receive the returned item, please allow several business days for the refund to be processed.

  • Return Procedure: Please ensure that items are securely packaged when returned to prevent damage during transit. Use a traceable shipping method to return items.

Refund & Return Policy

Returns Policy

  • Return Window: You have 30 days from the date of delivery to initiate a return.

  • Return Process: If you wish to return your order, please contact us at support@fireplaceglory.com. Include your order number and the reason for the return.

Refund Information

  • Return Shipping Costs:
    • If the item is damaged upon arrival, we will cover the return shipping costs.
    • If you want to return the item because you changed your mind, you are responsible for return shipping costs, a 15% restocking fee, and any damage that may occur during the return process.

Condition Requirements

  • Inspection Upon Delivery:

    • Customers must inspect products immediately upon delivery. If any items are damaged, please refuse the item before the freight carrier leaves. This will make obtaining a replacement easier.
    • For LTL (Less Than Truckload) shipments, the freight company will contact you to schedule delivery.

  • Retaining Original Packaging:

    • Keep the original packaging if you order a part until you confirm you want to keep the item.
    • If you receive a product with damaged packaging and see that it is damaged, it's advisable to refuse it. If you cannot refuse it, please take pictures and contact us immediately.
    • For stoves, keep the original packaging and pallet until you are certain the stove is in good condition and that you want to keep it. Inspect the stove before the freight company leaves. If there is visible damage on the box or stove, it is best to refuse the delivery from the freight company. Please take pictures before refusing the delivery.

Refund Policy

  • Damaged/Defective Items:
    • If an item is damaged and you request a refund, we must receive the damaged item back before issuing a full refund. If you want a replacement, we will charge you for the replacement until the damaged item is returned to our facility. Once we receive the original item, we will issue a credit for the replacement.

Warranty Policy

  • Warranty Duration:

    • Wood Stoves: 5 Year Limited Warranty
    • Gas Stoves: 2 Year Warranty
    • Mantels: Do not have an extended warranty. If a mantel comes damaged or there is an issue after the customer receives it, we will fix the issue. However, that will need to be documented with photos, and it must be within 15 days of receiving the mantel.
    • Accessories: There is no extended warranty on things like trim kits, pedestals, etc. If there is an issue with the accessory or the item comes damaged, the customer has 15 days after they receive the item to reach out. Photos must be included. 

  • Reporting Issues:

    • To file a warranty claim, you must complete the E-Commerce Warranty Claim Form. Additionally, you must provide the name of the vendor you purchased from and submit the completed warranty card found in the manual of your new stove, either via mail or email it to info@buckstove.com.