Covered Products by European Home:
- Built-in Flamerite Fires Electric Fireplaces
- Built-in Sustainable Hearth Electric Fireplaces
- Built-in Solution Electric Fires Electric Fireplaces
- Suites Flamerite Fires Electric Fireplaces
- Slim Line Flamerite Fires Electric Fireplaces
Delivery Inspection:
- It is crucial for someone to be present to inspect the delivery upon arrival.
- Document any visible damages immediately and inform the deliver.
- If no one inspects the delivery, resolving any issues that arise later may be difficult.
Damage Reporting:
- Customers have 2 days to report any damages, and photos of the damage must be taken and submitted upon receiving the products.
Acceptance of Damaged Packages:
- Customers should not accept a shipment that is visibly damaged. If damage is apparent, the delivery should be refused, and Fireplace Glory should be notified immediately at support@fireplaceglory.com.
Order Cancellation:
- Orders can be canceled free of charge if they have not yet been shipped. If an order has already left the warehouse, any associated fees will be transferred to us.
Shipping Timeline:
- Most orders will ship within 3 to 5 business days after receiving and processing the order, depending on inventory levels and order confirmation.
Carriers Used:
- European Home typically works with reputable carriers. The specific carriers may vary based on the shipping requirements and destination.
Delivery Method:
- Larger items may require special handling due to their size and weight. Specify the ship-to address correctly on the purchase order.
Technical Support:
In Case of Damages/Defects:
- If you experience any issues with your fireplace, please contact our customer service team at support@firepaceglory.com
Contact for Support:
- For additional technical assistance contact our customer support at support@fireplaceglory.com
Additional Considerations:
Specific Delivery Requirements:
- If special delivery arrangements are needed (such as carrying the fireplace up multiple flights of stairs without an elevator), please notify us in advance. Note that these arrangements will be the responsibility of the customer.
Focus Orders:
- Focus orders are larger and have longer lead times. It will be shipped within 10 days of arrival in the warehouse. If the fireplace is not taken within that timeframe, a storage fee will apply. For more details always contact out team support at support@fireplaceglory.com.
Pickup at European Home:
- Customers of dealers are not permitted to pick up without prior approval.
Installation Responsibilities:
- We are responsible for technical support and installation where applicable. If a customer requires installation, it must be noted in advance.
If you have any questions or need further assistance, feel free to reach out to us at support@fireplaceglory.com or call us at 760 284-4039. We're here to help!
