30-Day Money Back Guarantee - No Restocking Fees
At Litedeer Homes, we stand behind our products' quality. If you're not satisfied with your purchase, return it within 30 days of delivery for a full refund with no restocking fees. Ensure the item is in its original saleable condition and packaging. Items that have been used or modified cannot be returned.
To Initiate a Return:
- Email your request to support@litedeerhomes.com.
- Upon receiving your request, we will send a prepaid shipping label and detailed return instructions.
Exclusions to Free Returns Policy:
- Items under manufacturer warranty for parts replacement.
- Used or modified items.
- Items missing original packaging, including shipping pallets.
- Custom orders or items.
For Standard Returns, refunds will be processed to your original payment method, minus any shipping fees and additional charges.
Hassle-Free Returns:
- You have 90 days to return or exchange items in original condition, with tags and receipt.
- Start a return by emailing info@litedeerhomes.com. Unauthorized returns will not be accepted.
- Returns must be sent to the designated Litedeer Canada or USA Warehouse.
Damages and Issues:
Inspect your order upon receipt. Report any transit damages, defects, or incorrect items within 48 hours.
Exceptions:
Non-returnable items include perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.
Exchanges:
Return the original item and purchase a new one separately.
Refunds:
Approved refunds will be processed to your original payment method within 10 business days, or via store credit if unavailable.
Warranty Period: Two Years
Covered Products:
- Litedeer Homes Smart Control Electric Fireplace
- Latitude Built-in Linear Electric Fireplace Series
- Latitude II Smart Push-in Electric Fireplace Series
- Gloria II Smart Recess and Wall Mounted Series
- LiteStar Smart Electric Fireplace Inserts Series
For Service or Repair:
Contact an authorized dealer or licensed electrician. Visit www.litedeerhomes.com to locate a dealer.
Product Registration:
Register your product at www.litedeerhomes.com/support, email support@litedeerhomes.com, or complete and mail the registration form included with your unit.
Record the installation date, model, and series number for your records.
