Warranty Policy:
- Warranty Duration: All products come with a two-year warranty.
- Reporting Issues: Customers should reach out to the dealer for support for any warranty claims or technical issues.
Covered Products by European Home:
- Built-in Flamerite Fires Electric Fireplaces
- Built-in Sustainable Hearth Electric Fireplaces
- Built-in Solution Electric Fires Electric Fireplaces
- Suites Flamerite Fires Electric Fireplaces
- Slim line Flamerite Fires Electric Fireplaces
Return Initiation:
- If you need to return a product, please contact us within 48 hours of receiving your item. Also, send us an email at ( support@fireplaceglory.com ) with the following requirements:
- Your name
- Phone number
- Email address
- Fireplace model
- Data of purchase
- Sales order/ purchase order/ serial number
- Request of problem
- Pictures and videos of the product
We will handle the return process on your behalf.
Condition Requirements:
- Upon delivery, please inspect the fireplace and all accessories in the presence of the delivery driver. If you notice any damage, it's crucial not to accept the shipment. Instead, refuse delivery and let us know immediately.
Refund Timeline:
- Refunds on returns are typically processed within 30 to 60 days once the return is approved.
Non-Refundable Items:
- To be eligible for a refund, returned items must be in resalable condition, complete with original packaging. Damaged or improperly returned items may not qualify for a refund.
